Halo Auto-Triage Manager

Rule Configuration

Rule Display Name

Assign to Halo Team

Rule Active

Priority (lower = higher)

Team Trigger Keywords/Concepts (one per line)

Default Agent Assignment Strategy

Agent-Specific Rules

Assign to Agent

Agent Rule Active

Agent Specialties/Keywords (one per line)

Simulate & Test Triage

Triage Operational Mode

🚀 Full Auto 👀 Semi-Auto 🧪 Simulation

Mode: SIMULATION

In Simulation Mode, enter ticket details below or wait for a live ticket to populate the fields. Click "Simulate" to see how the system would process it. No actual ticket updates will occur from this tab.

Ticket Summary

Ticket Description

User Name (for context)

Site / Location (for context)

Continuous Report (Log Result)

Simulation results will appear here...

Agent Workload Monitor

Real-time ticket counts for agents (Data from Backend)

🎯 Halo Auto-Triage Manager

Triage Rules

Rule Configuration

Agent-Specific Rules

Simulate & Test Triage

Agent Workload Monitor

🎯 Halo Auto-Triage Manager

Triage Rules

Rule Configuration

Agent-Specific Rules

Simulate & Test Triage

Agent Workload Monitor

Add New Rule

Edit Global Categorization Prompt

Approve Triage for Ticket #

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